Information We Collect
Information That You Provide
We collect the information that you provide directly to us, such as when you make a purchase, attempt to make a purchase, request to receive our emails, contact customer service, or interact with us on social media. The types of personal data we may collect directly from you include:
– Contact information including your name, email address, phone number, and shipping address;
– Billing information including your payment or credit card details and billing address;
– Account information including username, password, and purchase history
– Personal information you may choose to provide including your gender and birthday; and
– Any other information you choose to provide including product reviews, photos or videos for product reviews, responses to surveys or quizzes, and interactions with customer service.
Information That We Collect Automatically
When you use our site or interact with our communications, we collect certain information automatically. To collect this information we may utilize log file information, cookies, web beacons, and/or similar technologies. We may also collect information provided by third-party sources. The information we collect automatically may include:
– Information about the device(s) used to access our website including IP address, browser information, device information, and operating system information;
– Information about your interaction with our website including date and time of visit, length of stay, pages accessed, and referral activity;
– Email access information including number of clicks, opens, and unsubscribes
– URLs and search terms that refer users to our website
– Information about the number and frequency of visitors to our website and its individual pages
Information That We Collect From and Share With Third-Party Sources
We may receive information about you from and share information with third-party service providers such as Shopify, PayPal, Google and social media networks such as Facebook.
– When you access our site through a social media network, we collect information about you in accordance with your settings on the social media network. The information may include your name and email address.
– Our e-commerce functionality is powered by Shopify. To read more about how Shopify uses your personal information please visit https://shopify.com/legal/privacy
– We may use Google Analytics to understand how users experience our site. To read more about how Google uses your personal information please visit https://google.com/intl/en/policies/privacy/
To opt out of being tracked by Google Analytics across all websites please visit https://tools.google.com/dlpage/gaoptout
Most web browsers are set up to accept cookies. You may adjust your browser settings to refuse all cookies or to inform you when a cookie is being placed on your hard drive. However, certain features on the Floke Hair website may not work without cookies enabled.
How We Use Your Information
We may use the information we collect to deliver our products to you, to provide customer service, and to improve and optimize our overall site experience. We may also use the information we collect to:
– Process and fulfill your order including shipping products to you, sending emails to you in regards to your order, and to process any returns;
– Communicate with you including through email and/or text message or by responding to requests or comments on social media;
– Facilitate your ability to leave reviews;
– Maintain, improve, and optimize your site experience through analytics;
– Maintain, improve, and optimize our advertising and marketing initiatives, including providing personalized marketing communications and promotions;
– Improve our understanding of our users’ shopping preferences;
– Conduct internal research on usage and trends;
– Screen our orders for potential risk or fraud;
– Comply with our legal obligations and any regulatory requirements or provisions.
When you place an order through the site, we retain information on your order for our records unless you ask us to delete it.
Our site is not intended to be used by children. If you have reason to believe a child has provided personal data to us, please contact us at firstname.lastname@example.org